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Our Sales & Service & Communities Cloud

Expertise & Experiences

Contact Management

Have a complete view of your customers, including activity history, key contacts, customer communications, and internal account discussions. Gain insights from popular social media sites such as Facebook, Twitter, LinkedIn, and YouTube — right within Salesforce.

Opportunity Management

Get all the details on your team's deals — stage, products, competition, quotes, and more. Stay connected to the people and information you need to close every sale.

Sales Collaboration

Tap into the wisdom of your company's social network with Chatter. Get the resources you need to close more deals, faster. Find experts, access competitive information, and track deals wherever you are.

Sales Performance Management

Drive team performance to a whole new level with Work.com. Set metrics-based goals, give coaching notes, provide continuous feedback, and amplify winning behaviors with real-time recognition and rewards.

Lead Management

Make smarter decisions about where to invest your marketing dollars. Track your leads from click to close, while continually optimizing your campaigns across every channel.

Marketing Automation

Create, deploy, and manage effective online campaigns with Pardot Marketing Automation. Now your sales and marketing teams can work hand-in-hand to generate and qualify leads, shorten sales cycles, and demonstrate marketing accountability.

Sales Data

Get the right sales data at the right time with Data.com. Connect with key decision makers faster. Easily plan territories. And increase sales and marketing productivity with the latest, most accurate data.

Partner Management

Build and empower your partner network with Partner Community. Connect directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Mobile

The Salesforce1 Mobile App turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are.

Workflows & Approvals

Use Visual Workflow to rapidly design and automate any business process with drag-and-drop simplicity. And drive success with flexible approvals processes for deal discounts, expenses, and more.

Inside Sales & Service Console

Give inside sales teams an experience that matches how they work, and they'll work smarter, faster. Now reps can see sales intelligence, detailed company info, and multiple leads on a single screen, so they'll build pipeline and grow deals faster.

Email Integration

Use the email applications you already know. No one needs to change the way they work, so everyone stays productive.

Files Sync & Share

Now it's easier to share files, discuss them, publish the best, and track your content in real time. Quickly find what you're looking for, share it securely, and even subscribe to receive alerts when something changes.

Reports & Dashboards

Dashboards offer a real-time picture of your business at a glance. Dig deeper with detailed reports that anyone can create. And access your reports and dashboards from anywhere.

Sales Forecasting

Fast, easy, accurate. Get a real-time view into your team's forecasts. Use in-line editing, override visibility, multi-currency support, and more to stay on top of your business.

Territory Management

Managing sales territories is tough — we want to help simplify the process. Create multiple territory models, preview them before rollout, and continually optimize and balance territories throughout the year.

Sales/Service/Communities Cloud Advantage

Top ROIs
(Return Of Investments)

Experiences

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